This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage and gaming.
The latest release of the qualification and packaging rules can be found at the following link:
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Course at a Glance
International students must:
- Have completed the equivalent of Year 12. (*see IIE international academic admission guide for academic entry requirement)
- Participate in a course entry interview to determine suitability for the course and student needs.
- Have an IELTS* score of 5.5 (test results must be no more than 2 years old). English language competence can also be demonstrated through documented evidence of any of the following:
- Educated for 5 years in an English-speaking country; or
Note that other English language tests such as PTE and TOEFL can be accepted. You are required to provide your results so that we can confirm they are equivalent to IELTS 5.5.
This qualification will be delivered over 104 weeks, including 80weeks of training and assessment spread over 8 terms of 10 weeks each and 24 weeks of holidays. Holidays are 3 weeks per term.
Class sessions are planned to ensure that students have a mixture of practical and theoretical components and those classes cater for a wide variety of learning styles.Additionally, workplace practices and environments are simulated and used to conduct skills-based assessments in accordance with unit requirements. The timing for this course will be advised in the Letter of Offer.
|BSBDIV501||Manage diversity in the workplace|
|BSBMGT517||Manage operational plan|
|BSBMGT617||Develop and implement a business plan|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXFIN003||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets|
|SITXFIN005||Manage physical assets|
|SITXGLC001||Research and comply with regulatory requirements|
|SITXHRM003||Lead and manage people|
|SITXHRM004||Recruit, select and induct staff|
|SITXHRM006||Monitor staff performance|
|SITXMGT001||Monitor work operations|
|SITXMGT002||Establish and conduct business relationships|
|SITXMPR007||Develop and implement marketing strategies|
|SITXWHS004||Establish and maintain a work health and safety system|
|SITHIND001||Use hygienic practices for hospitality service|
|SITHIND004||Work effectively in hospitality service|
|BSBRES411||Analyse and present research information|
|SITXCCS002||Provide visitor information|
|BSBCMM401||Make a presentation|
|BSBITU306||Design and produce business documents|
|BSBITU312||Create electronic presentations|
|BSBITU402||Develop and use complex spreadsheets|
|BSBSUS501||Develop workplace policy and procedure for sustainability|
|HLTAID003||Provide first aid|
|BSBHRM604||Manage employee relations|
|BSBFIA401||Prepare financial reports|
|SITXMPR004||Coordinate marketing activities|
|SITXWHS002||Identify hazards, assess, and control safety risks|
|SITHIND002||Source and use information on the hospitality industry|
Assessment methods used for this qualification will provide a range of ways for individuals to demonstrate that they have met the required outcomes including:
- Supervisor reports
- Report writing
- Questioning (oral or written)
At the beginning of each unit, trainers will outline the assessment tasks that must be completed.
Students may apply for recognition of existing qualifications or skills, knowledge, and experience (credit transfer or recognition of prior learning) as per the information included in our International Student Handbook, which is available at www.iie.edu.au
For international students, the granting of course credit may affect course fees as well as the duration of the course.
The result of an application for credit and any changes to fees or course duration will be advised to students in writing.
If course credit is granted following issuance of the Confirmation of Enrolment, students will receive a new Confirmation of Enrolment showing a reduced duration.
For any questions about course credit, contact us at the details shown below.
Unit SITHIND004 requires that students complete 36 service period. This amounts to 144 hours based on a four hour service period.
Work Placement arrangements
Prior to commencing the work placement, we will ensure that the workplace has all the facilities and equipment needed and we will also talk to your work placement provider about activities that you will complete.
For our early childhood courses, you are required to have a Working with Children Check which will be at your own cost.
For the CHC52015 Diploma of Community Services, you are required to have a Police Check which will be at your own cost.
We will provide you with detailed information about your placement once you start your course with us.
15hrs face to face classroom-based
5 Hrs. Online Via Online Learning System
- IIE Main Campus at S1, L2, 16-18 Wentworth Street, Parramatta, NSW 2150
- IIE Tasmania Campus at Level 1, 116 Bathrust Street, Hobart, Tasmania 7000
IIE Main Campus
S1, L2, 16-18 Wentworth Street, Parramatta, NSW 2150
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